Refund and Returns Policy

Quick Navigation

1. Overview

HaloWorx provides digital services, creative solutions, and platform-based offerings tailored to creators, artists, and professionals. Due to the nature of our services, certain purchases are non-returnable and non-refundable, except as expressly stated in this policy. By purchasing or using any HaloWorx service, you agree to this Return & Refund Policy.

2. Digital Services & Intangible Products

All purchases related to:

    • Digital services
    • Consulting or creative work
  • Platform access or subscriptions
  • Downloadable content
  • Custom or personalized work

are final and non-refundable once the service has commenced or access has been granted. Because these services involve time, expertise, and immediate value delivery, returns are not possible after initiation.

3. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • You were charged in error (duplicate payment)
  • The service was not delivered at all due to a fault solely on HaloWorx’s end
  • Access to a paid digital service was never granted

Refund requests must be submitted within 7 days of purchase.

 

4. Non-Refundable Situations

We do not issue refunds for:


Change of mind after purchase
Dissatisfaction based on personal preference
Failure to provide required information or assets on time
Delays caused by the client
Services already delivered, partially delivered, or in progress
Promotional, discounted, or special-offer purchases

5. Subscription Services (If Applicable)

If HaloWorx offers subscription-based services:

  • You may cancel future billing at any time
  • No refunds are issued for the current billing period once charged
  • Access remains active until the end of the paid period

6. How to Request a Refund

To request a refund (if eligible), contact us at:
Email: [Insert official HaloWorx email]
Subject Line: Refund Request – HaloWorx
Include:

  • Full name
  • Email used for purchase
  • Proof of payment
  • Reason for request

Refund decisions are made within 5 – 10 business days.

7. Approved Refunds

If approved:

  • Refunds will be processed to the original payment method
  • Processing time depends on your payment provider or bank
  • HaloWorx is not responsible for delays caused by third-party payment processors

8. Policy Changes

HaloWorx reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For questions regarding this policy, you can contact us.